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Privacy Policy

Last updated: 11.11.2026.

The website montebianco.kz is owned by Individual Entrepreneur SULTANOV E.Yu. (hereinafter "Monte Bianco Hotel Astana", "we"). This policy explains what data we receive through the website, why we need it and how we protect it. We comply with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection".

What data we receive

  • Data from forms and messages. The booking and quote forms on the site do not store your data on the server: they compose a message and open WhatsApp on your device. The message reaches us only when you tap "Send" in WhatsApp yourself. We then receive what you wrote: name, phone number, dates, number of guests, wishes.
  • Calls and messages via WhatsApp and phone - the number and the content of the request.
  • Technical visit data via analytics services: pages, clicks, time on site, device and browser type, approximate location by IP address, anonymized cookie identifiers.

Why

  • To reply to your request, calculate the price, confirm and fulfill a booking of a room, banquet, table or karaoke room.
  • To contact you about your request.
  • To understand how guests use the site and make it more convenient.
  • To comply with the laws of the Republic of Kazakhstan.

We do not sell your data or share it with third parties for advertising.

Analytics and cookies

The site uses Google Analytics (Google LLC) and Yandex Metrica (Yandex LLC) with the Webvisor feature. They use cookies and collect anonymized visit data. The data is processed on these companies' servers, including outside Kazakhstan. You can disable cookies in your browser settings; the site will keep working. Learn more in the Google (policies.google.com/privacy) and Yandex (yandex.ru/legal/confidential) policies.

Who else sees the data

  • WhatsApp (Meta Platforms) - when you message us on WhatsApp.
  • Online booking service - once it is connected to the website: booking details.
  • Government authorities - only in cases provided for by law (for example, registration of foreign guests).

How long we keep data

Request correspondence - as long as it is needed for the booking and payments, and no longer than the periods set by law. Analytics data - up to 14 months (Google Analytics) and under Yandex Metrica rules.

Your rights

You can find out what data we hold about you, ask us to correct or delete it and withdraw your consent to processing. Write to us at admin@montebianco.kz or call +7 701 212 11 34. We will reply within 10 working days.

Changes

We may update this policy; the current version is always on this page, with the update date at the top.